We Are Here to Help
Sometimes you just need to ask a question, share a thought, or get a little extra help with your order. Whatever brings you to this page, we are glad you stopped by. Our team at WESTSTONEGENERAL is made up of real people who care about getting things right for you. We do not use bots or automated replies. When you reach out, a friendly human will read your message and take the time to understand what you need.
You can email us anytime at [email protected]. We check this inbox throughout the day, every business day. Our office hours are Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time. If you send us a message outside of those hours, do not worry. We will get back to you as soon as we are back at our desks. Most of the time, you will hear from us within 24 to 48 hours. That window gives us enough time to look into your question properly and give you a thoughtful, complete answer rather than a rushed one.
Prefer to write to us the old-fashioned way? You are welcome to send mail to our office at 2400 Market Street, Suite 234, Philadelphia, PA 19103. Whether you are asking about a product, checking on a delivery, or just want to share some feedback about your experience with us, we read every letter that comes through the door.
Here is a quick rundown of what to expect when you contact us:
- Order questions: Tell us your order number, and we will pull up the details right away.
- Product inquiries: Not sure if something is right for you? Ask us anything about size, materials, or how to use it.
- Shipping help: We will track your package and keep you updated on the latest status.
- Returns and exchanges: Let us know what happened, and we will walk you through the next steps.
- Feedback: Your thoughts help us improve. Good or bad, we want to hear it.
We started WESTSTONEGENERAL with a simple idea